Our team at Cliffs are proud recipients of the WhatClinic 2017 Patient Service Award.
In 2016 over 17 million people visited the comparison site to find and compare clinics. WhatClinic reviewed data covering patient review scores, feedback responses and clinic contact rates and Cliffs was only one of a small number of clinics that met the exacting standards needed to qualify for this award. Not only must the clinic have a consistently high ServiceScore™, the rating measures the clinic’s commitment to customer service over a whole year, and so represents long term commitment to dealing with patients. Less than 2% of clinics on the site qualified for the award this year.
Speaking about the award win, Arif said: “We are delighted to be recognised for our commitment to customer service for the second time in WhatClinic’s seven-year history. As a practice, we set great store by looking after every single one of our patients. Being welcoming, warm and mindful is our culture and to receive such positive feedback about it is a reward in itself.”
WhatClinic.com CEO Caelen King congratulated Cliffs and said: “Our awards are now in their 7th year, and this year, for the first time – we have made the data that we use to calculate awards visible on our listings. Consumers can see which clinics have rated well with lots of other users, and clinics can evaluate their own performance against others in their market, ideally with the goal of getting better and better at serving their patients, which is ultimately good for everybody.
“We believe that by giving consumers as much information as possible that we can improve private healthcare services for everyone. With these awards, we honour clinics that are dedicated to the highest level of customer care and consistently putting the patient at the heart of what they do.”
We want to thank all of you who supported us during 2015 and helped make 2015 such a fantastic year for Cliffs.
